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Welcome Overseas Customers!!

Thank you for you having interests in this web-site.
" apollonmusic.com " is a part of Apollon Music Shop co.,ltd Japan since 1972.
we have been pleasure to taking care of a lot of musicians in all of Japan for over 30 years and also We are pleased to carry a lot of request from the world for long time.
We hope we can support you too.

INQUIRY FORM FOR OVERSEAS CUSTOMERS
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We accept your requests in Apollonmusic (web shop)

Address: 3-2-3Jonaicho Nagaoka city Niigata, Japan
 Postal Code:940-0061
 FAX: (+81) (0)258-89-5405
 E-mail: sales@apollonmusic.com

*Please understand 3 points in advance before shopping.
1.The colors of the photos on the web site may be a little different from the real thing for the resolving power of your computer monitor.
2. When you receive the item, you may have to pay customs duties to the mailperson. If you want to know about customs duties from Japan, please access to the customs in your country.
3. Sometimes we cannot provide items immediately for out of stock.

About Payment and Shippingpaypal_logo.gif

We can accept 2 ways of payment, Pay Pal (https://www.paypal.com/) and Bank Wire Transfer. unfortunately ,we got some of troubles with forged documentations by fraud. That's why we closed acceptance for Credit Card payment temporary.
And we have to know your Identification before we make your order process to for our safety . Please let me know your complete information as your Identification in reply mail, if you want to proceed this order . Off course Your personal information will be strictly confidential. As soon as we identify your information, we will proceed the process for your request. Thank you for your time and consideration.

We will ship the item after confirming your payment. Using Bank Wire Transfer, it takes about 5-7 business days to confirm your payment. So if you would like to get the item as soon as possible, you should use Pay Pal payment.

Our Pay Pal Account [ guitarjapan2004@yahoo.co.jp ]

About Shipping

We will ship your item by EMS which is one of international postal air service. EMS is a fast, safe and economical shipping way. Of course, your item is insured. After the item leaves Japan, it takes you 7-10 days to receive it. You can check where your item is on the EMS web site (http://www.post.japanpost.jp/english/ems/ems.html). We will tell you EMS item number (tracking number) by e-mail after shipping.

*Shipping Cost

SHIPPING COST(USD)
Electric Guitar
Electric Bass
Goods
USA, CANADA, AUSTRALIA the Middle and Near East
$150
$170
$ASK
EUROPE
$180
$200
$ASK
ASIA
$110
$130
$ASK

We restarted the acceptance of the US dollar.

Please ask by e-mail to us "sales@apollonmusic.com" about details.

*Living in the other countries, please e-mail and we will tell you the shipping cost to your country.
*Not using a hardshell case, we pack your item safely and tightly.
*As if your item will be broken, please show us photos of the item and the package at first.
*As if your item will be lost, we will provide new one soon after hearing the information from the post office.
*If we cannot use EMS (too large or too heavy package), we will use UPS. In this case, we will tell you the shipping cost before your purchase.

Privacy Policy

1. We obey the law about the protection of the private information.
2. Your private information is managed and kept safely by only the persons in charge, and we protect your private information from a wicked access, modification, loss, leakage, and so on.
3. We maintain the rule about the private information, make the manual and give instruction to all of our staffs thoroughly.
4. Within the law, it will be done to announce a purpose of using or reference, set up the person in charge by formalities and respond the demands for open, modification, stop using or any more.
5. To perform the protection of the private information, we maintain the rule.

About your privacy

Receiving your private information through inter-net shopping cart system, it is protected by SSL. Of course your private information is filed and kept in the place into which it cannot invade. Quite naturally, we never disclose your private information to the third party unless requested by laws.

Using your information

To guarantee your item, we keep your information severely. And we will customize it to provide good service and improve our shops.

Guarantee Policy

All of the items are warranted only in Japan. Abroad is not covered by warranty.
However, there is the application of transport insurance in the case of damage or defect at the time of transportation.
If there is a problem your item from us, anyway, please email first.

Return and Cancellation Policy

We cannot stop shipping after your item leaves Japan. So, we basically cannot accept return and cancellation after shipping. But in following cases we can accept them. If you hope to do that, please tell us within 3 days from the arrival time.

・ The item you received is different from what you ordered.
*In these cases, please use EMS to return.

In these cases below, we accept return or cancellation for all of your responsibility (you owe all of the shipping cost and customs duties in Japan). And we receive 20% of the price you purchased as a checking and cleaning fee.
So, we refund 80% of the price.

1. You do not satisfied what you ordered.
2. You mistook your order.
And any other reasons.